Desktop Application
Personal Dialer
This instructional video provides a step-by-step guide on how to use the Personal Dialer feature in the RingFree Communicator app to efficiently call multiple contacts from a pre-prepared list. The video covers the following key features and ...
Using Vfax as an Admin
Video Overview: Navigating and Using the VFAX Portal (As an Admin) This instructional video provides a comprehensive overview for administrators managing the VFAX portal, focusing on the additional controls and customization options available beyond ...
Using Vfax as a User
Video Overview: Navigating and Using the VFAX Portal (as a User) This instructional video provides a clear, step-by-step guide to help you get started with the VFAX portal, covering login, dashboard navigation, fax sending, and important settings. ...
Desktop App: Updating RingFree Communicator to the latest version
This article will guide you through on how to update your RingFree Communicator Desktop application Applicable for Desktop (Windows/macOS) Open RingFree Communicator. Click Help in the top menu. Click Check for Updates and follow the prompts. After ...
Desktop App: Agent Edition
Use this guide to log in, join the queue, manage your status, and handle calls. After opening the application, it will prompt you to choose the desktop edition to use. Choose “Agent (Call Center)” 1) Log in Login. Enter your Username and Password, ...
Desktop App : Using the Built-In Softphone vs Desk Phone vs Mobile App
Overview RingFree Communicator Desktop allows you to choose your preferred device for placing and receiving calls. This flexibility means you can work from your computer’s built-in softphone, your physical desk phone, or your RingFree Mobile App, all ...
Desktop App: Call History & Redial Guide
Overview Unified Call History: The RingFree Communicator Desktop app keeps all your call history: missed, outgoing, and incoming, synchronized across all your devices, including Desktop, Web, and Mobile. Calls are retained on the server for up to one ...
Desktop App: Call Forwarding
This video provides a comprehensive, step-by-step guide on how to configure call forwarding for your extension using the RingFree Communicator desktop application. The video covers the following key features and workflows: Accessing the Self-Care ...
Desktop App: Presence
In the ringfree desktop application, your presence indicator not only shows colleagues when you’re free or busy, but also adapts automatically to whatever you’re doing. Follow these simple steps to control and understand your status: Click the ...
Desktop App: SMS module
This video provides a step-by-step guide on how to send SMS and MMS messages using the RingFree Communicator desktop application. The video highlights the following key features and workflows: Accessing the SMS Module: Demonstrates how to open the ...
Desktop App: Supervisor Edition
This video provides a comprehensive tour of the Supervisor Edition features within the RingFree Communicator desktop application, highlighting how supervisors can monitor, manage, and analyze call center operations. The video covers the following key ...
Communicator Desktop Application Overview
This video offers a comprehensive walkthrough of the Ring Free Communicator desktop application, covering initial login, main features, and navigation tips. The video highlights the following key areas: Logging In and Account Setup: Guides users ...
Status and DND
This video provides a concise, step-by-step guide on how to set and customize your user status in the Ring Free Communicator desktop application. The video highlights the following key features: Accessing Status Settings: Demonstrates how to click ...
Chat Feature
This video provides a comprehensive, step-by-step guide to using the chat functionality within the Ring Free Communicator desktop application. The video covers the following key features and workflows: Accessing the Chat Module: Demonstrates how to ...
Audio and Video Preferences
This video provides a step-by-step guide on how to configure and optimize audio and video settings in the Ring Free Communicator desktop application. The video covers the following key features and workflows: Accessing Preferences: Demonstrates how ...
Contacts
This video provides a clear, step-by-step guide on how to add new contacts to your Ring Free Communicator desktop application. The video covers the following key steps and features: Accessing the Contacts Section: Demonstrates how to begin by ...
Voicemail and Visual Playback
This video provides a comprehensive guide to using the voicemail functionality within the Ring Free Communicator desktop application. The video covers the following key features and workflows: Voicemail Notifications: Explains the desktop app’s ...
Transfer Feature: Blind and Assisted Transfer
This video provides a comprehensive walkthrough of the various call transfer methods available in the RingFree Communicator Desktop application. The video covers the following key features and workflows: Attended (Warm/Supervised) Transfer: ...
Make/receive calls, Mute and Hold
This video provides a clear, step-by-step guide on how to make and answer calls using the Ring Free Communicator desktop application. The video covers the following key features: Accessing the Dialer: Demonstrates how to initiate a call by clicking ...
Sign in to the Desktop Communicator App
This video provides a comprehensive, step-by-step walkthrough of the sign-in process and initial setup for the Ring Free Communicator desktop application on both Mac and Windows computers. The video covers the following key steps: Launching ...
Communicator Welcome Email
This video provides a comprehensive, step-by-step guide on how to install and sign in to the Ring Free Communicator application on both desktop and mobile platforms. The video covers the following key areas: Welcome Email and Credentials: Explains ...
Download and Installing Communicator
This video provides a detailed, step-by-step guide on how to download and install the Ring Free Communicator desktop application on both Mac and Windows computers. The video covers the following key processes: Accessing the Download Link: Guides ...