Ringfree Voice Protection Device – IT Partner Deployment Guide

Ringfree Voice Protection Device – IT Partner Deployment Guide

Ringfree Voice Protection Guide – IT Partner Deployment Guide

This guide is intended for IT partners assisting with the deployment of Ringfree Voice Protection Device, our managed SD-WAN service. It outlines supported installation scenarios, pre-deployment requirements, and best practices to ensure a smooth switchover.

Deployment Options

Ringfree supports three onsite deployment topologies. Please refer to the diagrams below for integration details.

  • Option 1 (Recommended): ISP connects to both the Ringfree CPE and the client firewall independently. Phones are trunked to the Ringfree CPE via VLAN.
  • Option 2: ISP connects into the Ringfree CPE; client firewall routes all traffic (including phones and PCs) through the Ringfree CPE.
  • Option 3: All devices connect to the Ringfree CPE directly. No client firewall is present.

 

Deployment Options – Pros & Cons

OptionProsCons
Option 1
(ISP connects to Ringfree CPE & client firewall separately)		✅ No need to modify firewall rules or allow Ringfree access to the firewall
✅ Reduces the risk of firewall-related issues impacting service
✅ VoIP devices are logically isolated via a dedicated VLAN		❌ Requires 2 public IP addresses
❌ VLAN configuration is required on the client switch
❌ Slightly more complex to deploy
Option 2
(ISP & firewall connect to Ringfree CPE; phones/PCs behind firewall)		✅ No managed switches or VLAN configuration required
✅ Simpler for small environments with limited network segmentation needs		❌ Ringfree cannot access phones directly, which may require screen sharing during troubleshooting and can disrupt users
❌ Still requires 2 public IP addresses
Option 3
(All devices connect to Ringfree CPE; no firewall)		✅ Easiest to deploy
✅ No risk of IP conflicts or firewall misconfigurations		❌ No firewall protection
❌ No network segmentation
❌ Only suitable for small offices or dedicated VoIP deployments

Switchover Process Expectations

To ensure a smooth cutover and avoid service interruption, please schedule the switchover with Ringfree in advance.

  • All devices are pre-configured by Ringfree.
  • IT partners should never attempt configuration of the device themselves.
  • Devices may arrive before final config is completed — do not plug the device in until confirmed.

Physical Connection Guidance

All devices are clearly labeled. Please connect the appropriate ports as follows:

LabelPort Function
WAN1Connect to the primary internet handoff
LANConnect to client LAN or switch

If LTE failover is enabled, the SIM is pre-installed and requires no configuration.

Failover Traffic – What We Need From You

By default, only VoIP traffic is failed over during an internet outage.

Please confirm the client’s preferences:

  • Should we include only phones in LTE failover?
  • Should we include additional applications (e.g., Teams, Zoom, POS, etc.)?

Warning: Failing over all traffic may result in LTE overage charges. Ringfree will only fail over requested traffic.

WAN Information Requirements

Depending on the deployment option selected, the following information may be required:

  • Static public IP(s) 
  • Default gateway address
  • Subnet mask

We will request these details at the time of deployment if needed.

Need Help?

If you have questions or need to schedule a switchover, please reach out:

Deployment Diagram Reference

Click below to view or download the full Ringfree CPE Options PDF with visual deployment diagrams:

📎 Ringfree CPE Options – Deployment Diagrams (PDF)

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