RingFree Call Logs: View Call History and Use Filters in the Customer Admin Portal
What you will learn
By the end of this guide, you will know how to:
Open Call Logs in the Customer Admin Portal
Change the time period so calls appear
Search call logs using a phone number
Filter by Call Status (answered vs not answered)
Understand what the results mean (date, time, duration)
Before you start
You must be logged in to the Customer Admin Portal
If you are testing and see an empty log, you may need to change the date range to a period with activity
Step 1: Open Call Logs
Log in to your Customer Admin Portal
On the left sidebar, click Call Logs
This opens the call log screen.
Step 2: If the page is empty, change the time period
If no calls happened today, the Call Logs page may show no data. This does not mean call logging is broken. It usually just means there were no calls in the current time range.
Change the time period
Find the Time Period filter
Select a range that includes days with calls
In the tutorial, the example uses Last 30 days
Once you switch to a wider time period, the call records should appear.
Step 3: Search Call Logs by phone number
You can search for calls tied to a specific phone number. This is useful if you want to check a customer call or confirm a specific inbound number.
Steps
Find the phone number search field
Copy the phone number you want to search for
Paste it into the search field
Wait a moment for the system to return matching results
In the tutorial, after pasting a phone number, the system automatically matches available results based on the filter you selected.
Step 4: Understand what you see in the results
Each call row will show details like:
Date the call occurred
Time the call occurred
Duration of the call
Example shown in the tutorial:
Call came in on February 3
Duration was 29 seconds
Time was 11:16 AM
Step 5: Filter by Call Status (Answered vs Not Answered)
You can filter call logs based on whether calls were answered.
Steps
Find the Call Status filter
Choose the status you want:
Answered
Not Answered
What Call Status means
Answered: The call was answered by the system
Not Answered: The call was not answered, and it can be used for reporting on missed calls by an extension
Quick tips
If your call log looks empty, increase your time range to Last 30 days.
Searching by phone number is the fastest way to find one specific call.
Use Not Answered to quickly review missed calls for follow up.
Video reference
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