This guide shows you how to manage voicemail from your RingFree My Account area. You will learn how to view your voicemail messages and update voicemail settings like email notifications, voicemail PIN, greetings, and shared mailbox extensions.

What you will learn

By the end, you will know how to:

• Open your voicemail inbox

• Turn voicemail on or off

• Set voicemail PIN, rings before voicemail, and answer delay

• Upload and select voicemail greetings (standard and busy)

• Turn on email notifications and add notification emails

• Attach voicemail audio files to emails

• Add shared mailbox extensions

Where to find Voicemail and Voicemail Settings

After you log in, use the left menu under My Account:

• Profile

• Voicemail

• Voicemail Settings

• Extension Features

This guide focuses on Voicemail and Voicemail Settings.

Step 1: View your voicemail messages

1. Click Voicemail in the left menu.

2. You will land on Voicemail Messages.

3. Use the Search messages bar if you need to find something.

4. Use Filter by Folder (top right) to switch between folders (example: New).

If there are no voicemails yet, you will see a message like No voicemail messages. That is normal.

Step 2: Open Voicemail Settings

1. Click Voicemail Settings in the left menu.

This page controls voicemail behavior, greetings, and notifications.

Step 3: Turn voicemail on

At the top of Voicemail Settings, you will see:

• Enable Voicemail (toggle)

• Redirect Busy Calls (toggle)

Enable Voicemail

Turn Enable Voicemail on to activate voicemail for your line.

Redirect Busy Calls

Turn Redirect Busy Calls on if you want callers routed to voicemail when you are busy.

Step 4: Update basic voicemail settings

In the Voicemail Settings section, you will see:

Voicemail PIN

Use this field to set or change your voicemail PIN.

Rings Before Voicemail

Controls how many rings happen before voicemail picks up.

Answer Delay (seconds)

Controls how many seconds RingFree waits before voicemail answers.

Step 5: Choose or upload your voicemail greeting

In the Greeting section, you can choose:

• Standard Greeting (plays when you do not answer or you are unavailable)

• Busy Greeting (plays when you are on another call)

• None

To upload a greeting, use the Choose audio file upload area.

The upload area supports formats like:

• WAV, MP3, GSM, OGG
  It also shows a max file size (example shown: 10 MB).

Recommended setup

• Use Standard Greeting for normal missed calls.

• Use Busy Greeting if you want a different message when you are on a call.

Step 6: Turn on voicemail email notifications

In the Notifications section, you will see fields and toggles for email alerts.

Email for Notifications

Add the email address that should receive voicemail notifications.

If you want multiple people notified, use a team email address (example: support@yourcompany.com). If your company prefers group delivery, your email admin can create a group inbox that forwards to several people.

Send Email Notification

Turn this on to receive voicemail notifications by email.

Attach Audio File

Turn this on if you want the voicemail audio included in the email.

Delete After Email (optional)

If enabled, this may delete the voicemail after the email is sent. Leave it off unless your team policy requires it.

Shared Mailbox Extensions

Add extension numbers here if other extensions should be associated with the mailbox (example format shown: 101,102,103).

Step 7: Playback options (optional)

Lower on the page, you will see Playback Options such as:

• Review Before Saving

• Play Message Details

• Skip Instructions

• Announce Caller ID

• Hide from Directory (and other options depending on your account)

These are optional. Change them only if you know the outcome you want.

Step 8: Save your changes

After making updates, scroll to the bottom and click Save if you see a save button on your screen.

If your portal saves automatically, you should still refresh the page once and confirm your settings stayed the same.

Quick checklist

Use this to confirm everything is correct:

• Enable Voicemail is on

• Redirect Busy Calls is set the way you want

• Email for Notifications is filled in correctly

• Send Email Notification is on

• Attach Audio File is on if you want audio attached

• Shared Mailbox Extensions contains correct extension numbers (if used)

• Greeting is selected and uploaded (if you use a custom file)

Troubleshooting

I am not getting voicemail emails

• Confirm Send Email Notification is on

• Confirm Email for Notifications has no typos

• Check Spam or Junk

• Turn on Attach Audio File if you expected the recording, not just the alert

Calls are not going to voicemail

• Confirm Enable Voicemail is on

• Increase Rings Before Voicemail if voicemail is picking up too fast

• Confirm Answer Delay (seconds) is not set too high

Busy greeting is not playing

• Select Busy Greeting

• Turn on Redirect Busy Calls if your flow depends on it