Assign a DID to an Extension, Ring Group, or IVR in Orbit
This guide shows you how to assign a DID (phone number) to the right destination inside the Orbit platform. You can route a DID to a User/Extension, Ring Group, or IVR / Auto-Attendant, and confirm the routing from the Phone Numbers list.
What you will do
Open Orbit and select the correct customer (tenant)
Go to Phone Numbers to view your DIDs
Click a DID to open its routing panel
Set a display name (optional)
Choose a Route To destination type
Select the Target
Save and confirm the DID now routes correctly
Before you start
You need access to Orbit (System Administration).
You should know where you want the DID to go:
A specific extension
A ring group
An IVR menu
Step 1: Log in and open Customer Management
Log in to Orbit.
On the left menu, click Customers.
You will land on Customer Management.
Step 2: Select the correct PBX server (if needed)
If your environment uses multiple PBX servers, use the PBX server filter at the top.
Click the PBX server dropdown.
Select the PBX server for the customer you are working on.
Step 3: Open the customer (tenant)
From the Customer Management list, click the customer name you want (your tenant).
This opens the customer administration area for that tenant.
Step 4: Go to Phone Numbers to see your DIDs
In the left menu for the customer, click Phone Numbers.
You will see a list of DIDs assigned to the account.
Look at the Routing Destination column to see what each DID is currently routing to.
Step 5: Click the DID you want to change
Click the DID (phone number) you want to update.
A settings panel opens for that DID.
At the top, confirm the number and status (example shows Active).
Step 6: Set a Display Name (optional but recommended)
Display Name is a label for humans. It helps you remember what the DID is used for.
Examples:
Main Line
Sales Line
Hendersonville Office
In Display Name, type your label.
Step 7: Choose where the DID should route
In the DID panel, find Route To. This dropdown controls what type of destination the DID points to.
Common Route To options you may see:
User / Extension
Ring Group
IVR / Auto-Attendant
Call Queue
External Number
Deny Access
Voicemail
Remote Access
Conference
After you choose Route To, you will select the Target.
Option A: Route the DID to a User / Extension
Use this when one person or one extension should receive calls to the DID.
Set Route To to User / Extension.
Click the Target dropdown.
Select the extension you want (example list shows items like TESTFROMORBIT2 • 1227).
Click Save.
Option B: Route the DID to an IVR / Auto-Attendant
Use this when the DID should play a menu so callers can press options (1, 2, 3).
Set Route To to IVR / Auto-Attendant.
Click the Target dropdown.
Select the IVR you want (example shows FINAL IVR • 1003).
Click Save.
Option C: Route the DID to a Ring Group
Use this when multiple devices should ring so the first available person can answer.
Set Route To to Ring Group.
Select the ring group in the Target dropdown.
Click Save.
Step 8: Save and confirm the routing updated
After you click Save:
Close the DID panel (X) if needed.
Return to the Phone Numbers list.
Confirm the Routing Destination column now shows the new destination.
This confirms your DID is assigned correctly.
Helpful notes
If you want calls to stop reaching a destination, you can use Deny Access.
If you need the DID to forward out, use External Number and enter the outside phone number.
If you want calls to go straight to voicemail, use Voicemail when available in Route To.
Troubleshooting
I changed Route To but nothing happens
Make sure you clicked Save.
Refresh the page and check the Routing Destination column again.
I cannot find the extension or IVR in Target
Confirm the destination exists and is active in the tenant.
Confirm you are inside the correct customer (tenant).
My DID routes to the wrong place after saving
Reopen the DID panel and re-check:
Route To selection
Target selection
Save again and confirm from the list.
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